Mandatory Flex delivery on MyPack Home (distribution to private) and Parcel (distribution to businesses) over 20 kg from 1 January 2023.
 
All MyPack Home and Parcel shipments over 20 kilos will be delivered with mandatory Flex delivery, which means that the package will be delivered to the address if the recipient is not at home to receive the package. The sender is responsible for any damage or loss after delivery. If we cannot properly dispose of the package at the address, the package will be reported for a commercial return.
 
 
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